Great course with great content and great use of multimedia! It is a great amalgamation of theory and practices that the government institutions follow in their daily life. The real-life examples make it easy to understand the different dimensions of the issues that are pertinent for decades. The course talks about the gaps in the existing system and how one could work around it to make it better. The sandwich-model of making the government accountable is need of an hour and we need more public discussion around it. The insights from the bureaucrats and activists make the course more engaging. I strongly recommend the course to anyone who really wants to understand the functioning of government and bring out the change by making it more accountable and citizen-centric.

The course helps break the myth that the State is a mysterious monolith. The Modules, through interesting videos, audios and infographics, give us a peek into Who-Does-What-and-How in the State. The course is a practical toolkit to help make sense of Citizen-State interactions. Through USC, I've also learnt the importance of seeking accountability from the right people. I'm thankful to AI for its continuous efforts in making evidence based research more accessible to others.